Renata Rubio

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All our sterling silver jewelry is hand crafted to last a lifetime,

 ships free of charge and arrives beautifully packaged.

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RETURNS & EXCHANGES

Please be aware that all Renata Rubio merchandise purchased online must be returned directly to Renata Rubio, and not any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further information. 

 

RenataRubio.com will accept items for exchange or store credit within 15 days of receiving shipment, less shipping costs. Item(s) must be unworn and returned in new and original condition. All sale items are final and non-returnable. Exchanges will be subject to shipping charges. Items received as gifts may be exchanged for another item of equal or greater value.

A Return Authorization # MUST be obtained before returning any item(s). To receive your RA #, please forward the email receipt you received after your purchase to contact@renatarubio.com or call us at (303) 937-0179. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Renata Rubio is not responsible for items damaged or lost in transit.

Please make sure the RA# is written clearly on the outside of the package and send to:

 

Rubio Enterprises, LLC

9609 S University Blvd, #630882

Highlands Ranch, CO, 80130

 

Q & A

 
BACK ORDERS

Please note, all our jewelry is handcrafted in Taxco, Mexico and can take 4-6 weeks to arrive if on back order. If you need your item(s) to ship immediately, please call our office at 303-937-0179 to find out the availability.

WHAT IS RENATA RUBIO’S EXCHANGE POLICY?

We are happy to exchange your purchase for a different size, length or style. Renata Rubio will charge you any difference in price for the new merchandise or issue a store credit if the exchange is less than the original price. All customers will be charged a $5 shipping fee for any items being exchanged. Please contact us if you require expedited shipping.

A Return Authorization # MUST be obtained before exchanging any item(s). To receive your RA #, please forward the email receipt you received after your purchase to contact@renatarubio.com or call us at (303) 937-0179. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Renata Rubio is not responsible for items damaged or lost in transit.

WHAT IF THE MERCHANDISE I ORDERED WAS DAMAGED IN SHIPMENT?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 30 days of the receipt of your damaged package.

HOW SHOULD I SHIP MY RETURN?

For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.